TERMS AND CONDITIONS (T&C)

Effective Date: 23/01/2025

The website [https://reviewthue.com/] (hereinafter referred to as the “Website”), along with the materials referenced therein, provides You with the terms and conditions (hereinafter referred to as the “T&C”), which apply not only when We provide You with any services introduced on the Website but also to anyone accessing this Website, regardless of whether they use Our Services or not. For clarification, Your rights, obligations, and responsibilities under these T&C shall apply accordingly in each case.

1. GENERAL PROVISIONS
1.1. In these T&C, certain words and phrases shall have the following meanings:
1.1.1. “Services”, depending on the context, shall include:
1.1.1.1. Google Maps Business Profile Review Service; and/or
1.1.1.2. Google Maps Business Profile Setup And Review Service.
1.1.2. “Personal Data” shall mean information in the form of symbols, letters, numbers, images, sounds, or similar formats in an electronic environment associated with a specific individual or capable of identifying a specific individual. The processing of Personal Data is carried out in accordance with the Privacy Policy and applicable Laws.
1.1.3. “Purchase Order” shall mean a purchase order submitted by You to Us through a form on the Website or a Third-Party Platform to request the purchase of Services.
1.1.4. “Order” shall mean Your Purchase Order that We have accepted.
1.1.5. “Working Hours” shall mean from 09:00 to 12:00 and from 13:00 to 18:00 on a Working Day.
1.1.6. “Service Package” shall mean a set of details regarding the Services and Service Price presented on the Website.
1.1.7. “Google Maps Business Profile” shall mean a business profile on Google Maps provided by You to Us or set up by Us under the Services based on the information provided by You.
1.1.8. “Contract” shall mean each Order, any additional agreements between the parties (if any), and the current version of these T&C governing the provision and use of Services between You and Us.
1.1.9. “Third-Party Platform” shall mean a platform used for communication purposes (including phone calls, Zalo, Facebook, email) that allows You to engage in real-time conversations with Us or a chatbot.
1.1.10. “Working Day” shall mean any weekday except Saturdays, Sundays, or any public holidays in Vietnam.
1.1.11. “Day” shall mean any day of the week, including Saturdays, Sundays, and public holidays in Vietnam.
1.1.12. “User Content” shall mean any information You provide to Us (excluding any Personal Data as defined by the Laws), in any form, whether through the Website or a Third-Party Platform, including but not limited to:
1.1.12.1. Google Maps Business Profile provided by You;
1.1.12.2. Information required for Us to set up a Google Maps Business Profile;
1.1.12.3. Information, suggestions, ideas, data, text, software, music, sound, graphics, images, and videos provided by You for Us to post in a review; and
1.1.12.4. Any other information.
1.1.13. “Vietnamese Laws” or “Laws” shall mean all applicable legal provisions and regulations of the Socialist Republic of Vietnam related to these T&C, the formation, performance, modification, and termination of the Contract, as well as dispute resolution related to the Contract.
1.1.14. “You” shall mean anyone who accesses the Website, regardless of whether they use Our Services or not.
1.1.15. “Force Majeure Event” shall mean an event that occurs objectively beyond Our control and cannot be foreseen or remedied despite all necessary measures and capabilities being applied, including but not limited to war, natural disasters, fires, riots, strikes, epidemics, or any event beyond human control and other cases as prescribed by Laws.
1.1.16. “Service Information” shall mean all information published by Us on the Website and/or provided to You via a Third-Party Platform, including but not limited to articles on the Website, Service descriptions, images, audio files, data compilations, their organization, results created by Us during the provision of Services, and reviews posted by Us. Service Information shall not include:
1.1.16.1. Personal Data;
1.1.16.2. User Content; and
1.1.16.3. Google Maps Business Profiles set up by Us for You under the Services.
1.2. Words in singular form shall include the plural and vice versa.
1.3. You represent, warrant, and take full responsibility that:
1.3.1. You are at least eighteen (18) years old and possess full civil legal capacity and civil act capacity to access the Website and/or use Our Services. You acknowledge that We have no obligation to verify Your age in any case and shall bear no liability if You fail to meet this requirement.
1.3.2. You shall act in good faith in accordance with the Laws, comply with the T&C, and follow any warnings or instructions provided to You.
1.3.3. You shall not make any changes or modifications to the Website, nor shall You impair its integrity or operation in any way.

2. CONTRACT FORMATION AND ORDER PROCESSING
2.1. Placing and Submitting a Purchase Order:
2.1.1. If You select a Service Package available on the Website, You shall create and submit a Purchase Order on the Website. We will notify You of Our receipt of the Purchase Order via an automated email.
2.1.2. If You do not select a Service Package available on the Website, You shall fill out and submit the form on the Website. We will notify You of Our receipt of the form via an automated email. We will contact You within two (2) Working Hours from the time You submit the form. If You wish to use the Service, You shall create and submit a Purchase Order on a Third-Party Platform. We will notify You of Our receipt of the Purchase Order via the corresponding Third-Party Platform.
2.1.3. For the avoidance of doubt, in all cases, Our confirmation of receipt of a Purchase Order does not constitute confirmation that We have received the payment.
2.1.4. You shall carefully review the T&C published by Us on the Website, from time to time, before each Purchase Order submission and payment. By submitting a Purchase Order, You agree to the T&C in effect at the time of Purchase Order submission.
2.2. Payment:
2.2.1. After submitting an Order, You shall make payment for the Service Price by transferring funds to the bank account provided by Us. The Service Privce, as displayed on the Website or communicated to You via the Third-Party Platform, includes all costs incurred in the provision of the Services.
2.2.2. Any payment fees or other charges applied by the payment service provider due to the transaction shall be borne by You.
2.2.3. You confirm and warrant that the funds used for payment belong to You or are within Your authority to use. We are not responsible for and have no obligation to verify Your ownership or authority over the payment funds.
2.2.4. Under all circumstances, a Purchase Order shall only be considered submitted and become an offer to enter into a Contract with Us if You have completed the payment.
2.2.5. Under all circumstances, You cannot modify or cancel a Purchase Order after making the payment.
2.3. Purchase Order Acceptance:
2.3.1. A Purchase Order is accepted when the following conditions are met at the time of acceptance:
2.3.1.1. You have made full and correct payment of the Service Price; and
2.3.1.2. The Google Maps Business Profile provided by You and/or the information provided by You to set up the Google Maps Business Profile does not violate the Law.
2.3.2. Upon acceptance, the Purchase Order becomes an Order, and We will notify You of the confirmation via the Third-Party Platform. The Contract between You and Us is deemed established.
2.3.3. In case of non-acceptance:
2.3.3.1. We will notify You of the rejection of the Purchase Order. In this case, the Purchase Order shall become invalid. Our decision regarding the rejection of any Purchase Order shall be final and binding on You.
2.3.3.2. We will refund You (if applicable) within two (2) Working Hours from the time We notify You of the Purchase Order rejection by transferring the funds to the account provided by You. You confirm and warrant that the bank account used for the refund belongs to You or is within Your authority. We are not responsible for and have no obligation to verify Your ownership or authority over the bank account.
2.4. Order Processing:
2.4.1. We will process Your Order during Working Hours. During Order processing, all communication between Us and You shall be conducted via the Third-Party Platform.
2.4.2. We shall be deemed to have completed the Service when:
2.4.2.1. For the Google Maps Business Profile Review Service: We have posted the required number of reviews as specified in the Order.
2.4.2.2. For the Google Maps Business Profile Setup And Review Service: We have delivered the Google Maps Business Profile (including the email and login password) and posted the required number of reviews as specified in the Order.
2.4.3. Upon Service completion, We will send You a Service Completion Confirmation via email. However, for the avoidance of doubt, the failure to send the Service Completion Confirmation does not affect Our status as having completed the Service as defined in Clause 2.4.2.

3. WARRANTY
3.1. We only provide warranty for the Services provided by Us.
3.2. Warranty cases and warranty methods:

3.3. Warranty period and frequency:
3.3.1. Initial reviews: One (1) time within seven (7) Days from the time We send the Service Completion Confirmation email.
3.3.2. New reviews (posted for warranty): One (1) time within seven (7) Days from the time the new review is posted.
3.3.3. Google Maps Business Profile: One (1) time within seven (7) Days from the time We send the Service Completion Confirmation email.
3.4. We do not provide warranty for:
3.4.1. Google Maps Business Profiles related to dental, spa, or massage services;
3.4.2. Google Maps Business Profiles whose location is outside the territory of Vietnam; and
3.4.3. Google Maps Business Profiles set up for warranty purposes under Clause 3.2.
3.5. In case of a warranty request, You shall contact Us directly via the Third-Party Platform for review and confirmation. We will carry out the warranty within one (1) Working Day from the time of confirmation

4. THIRD-PARTY PLATFORMS
These T&C and/or the Contract do not apply to any third party other than Us and You. Under all circumstances, We are not responsible for the content of any Third-Party Platforms. You bear the risk of using and accessing Third-Party Platforms. We are not responsible in any way for reviewing or evaluating, and We do not guarantee the provision of any Third-Party Platforms, nor do we bear any liability or obligations for the actions, content, products, or services of those Third-Party Platforms, including, but not limited to, their privacy policies and terms and conditions. We encourage You to carefully consider the privacy policies and terms and conditions (if any) of all Third-Party Platforms that You access.

5. USER CONTENT
5.1. You declare and ensure that:
5.1.1. The User Content provided by You to Us is accurate and truthful;
5.1.2. You have all necessary rights under the law to use the User Content and provide the User Content for Us to process the Order and perform the Services; and
5.1.3. You do not, and will not, engage in or support, or encourage others to engage in the transmission, upload, posting, emailing, sharing, distribution, reproduction, or any other provision of User Content that:
5.1.3.1. Is inaccurate, fraudulent, misleading, harmful, threatening, abusive, harassing, defamatory, obscene, vulgar, pornographic, libelous, infringes the rights and interests of others, is hostile or discriminatory, ethnically offensive, or otherwise objectionable, or violates the Laws;
5.1.3.2. You do not have the right to provide in any form; or
5.1.3.3. Infringes any intellectual property rights of any party.
5.2. We are not responsible in any way for reviewing or evaluating the User Content, nor do We bear any responsibility or liability for the User Content.
5.3. You waive any right to claim, sue, or dispute in any form against Us, arising from or related to any violation of User Content, if such claims, lawsuits, or disputes do not entirely arise from Our fault.
5.4. You agree that, in the process of performing the Services, We have the right (but not the obligation) at Our sole discretion to refuse to post any User Content if We believe that posting such User Content may violate the Law or relevant policies of Google.
5.5. We comply with the Laws’ requirements for confidentiality regarding User Content.

6. SERVICE INFORMATION
The Service Information is the intellectual property of Us and/or the party that licenses it to Us, protected by Laws, and is not transferred to You in any form. Unless otherwise provided by the Laws, no one is permitted to use, reproduce, duplicate, copy, sell, resell, access, modify, or otherwise use or exploit, in whole or in part, the Service Information for any purpose without the prior written consent of Us and/or the party that licenses it to Us. We and/or the party that licenses it to Us have the right to take any actions that We deem appropriate to protect our legal rights and interests concerning the Service Information.

7. LEGAL LIABILITY
7.1. Our legal liability:
7.1.1. You agree that Our total legal responsibility to You arising from or related to these T&C and/or the Contract, regardless of the cause, will be limited to the amount that You have paid for the Service giving rise to such legal liability.
7.1.2. You agree that under no circumstances will We be liable for misunderstandings of the contract, negligence in civil transactions, or any legal obligations, guarantee obligations, or obligations under the Laws related to special damages or punitive damages, whether incidental or consequential, including but not limited to delays, disruptions, loss, or loss of profits or revenues that could have been foreseen, damages from failure to use equipment or systems, costs from failure to operate or increased operating costs of equipment or systems, capital costs, or the cost of purchasing or replacing systems, equipment, or energy.
7.1.3. Nothing in this Clause or any other provision of these T&C affects Your legal rights under the Laws.
7.1.4. We will not be liable for our failure to perform the Agreement:
7.1.4.1. Arising from a Force Majeure Event. We will notify you within 07 (seven) Working Days from the occurrence of the Force Majeure Event. Our performance of the Agreement will be suspended during the duration of the Force Majeure Event. Once the Force Majeure Event ends, we will resume the performance of the Agreement.
7.1.4.2. Arising from or related to the fact that the User Content violates and/or is not accepted by Google which is not due to Our fault. For clarification, unless otherwise provided in these T&C, We will not be liable for refunding You in this case.
7.2. Your legal liability:
You agree to indemnify and hold Us and Our personnel harmless from any damages, and You further agree to compensate Us for all damages (including attorney fees) that We may incur due to any claims, complaints, or disputes arising from or related to:
7.2.1. Your use of the Website, Third Party Platform, Service Information, User Content, or any Services provided by Us; or
7.2.2. Your violation of any obligations under the Contract.

8. GOVERNING LAW AND DISPUTE RESOLUTION
8.1. This T&C and/or the Contract (including obligations arising from or related to the Contract) are established, interpreted, and governed by Vietnamese Laws.
8.2. Any disputes arising from or related to this T&C and/or the Contract shall be resolved at the competent People’s Court in Vietnam.

9. MISCELLANEOUS
9.1. Nothing in the Contract shall be construed as creating any agency relationship, partnership, or joint venture between You and Us, except for the relationship established by the Contract.
9.2. The failure or delay in exercising any right, power, or privilege of Ours under this T&C and/or the Contract shall not be deemed a waiver; nor shall the failure to exercise any or all of any right or privilege prevent the exercise of such rights or privileges in the future. Except where required by the Laws, You may not assign or transfer any of Your rights, obligations, or responsibilities under any provision of this T&C and/or the Contract.
9.3. If any provision of this T&C and/or the Contract is declared invalid, illegal, or unenforceable, such provision will be deemed removed from this T&C and/or the Contract, and the remaining provisions will remain in full force and effect.
9.4. The headings in this T&C and/or the Contract are used for convenience of reference only and shall not affect the meaning of this T&C and/or the Contract.
9.5. From time to time, We may modify or replace any content of this T&C by changing it on the Website without prior notice, provided that such changes will not affect any transactions You have made before the change is implemented.